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Adonit Neo Duo Support

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Warranty | Return Policy


What are Adonit Neo Duo’s features?

Adonit Neo Duo is a Dual stylus that combines two different tech-applied stylus into one, it also can attach magnetically to tablets with magnetic function.

Adonit Neo Duo supports palm rejection in Bluelight mode on the new version of iPads, while it can be used on most touchscreens when Greenlight mode is turned on.

*Compatible devices for Adonit Neo Duo in Blue light mode
iPad Air (3rd/4th Gen)
iPad mini (5th/6th Gen)
iPad (6th/7th/8th/9th Gen)
iPad Pro 11" (1st/2nd/3rd Gen)
iPad Pro 12.9" (3rd/4th/5th Gen)
and Newer Version

*Greenlight mode can be used on iPad 2017 and/or earlier models.


What are the specifications of the Adonit Neo Duo?

Dimension: 165mm * 9mm
Item Weight: 15g


How long does it take to fully charge the Adonit Neo Duo?

It takes 1hr 40 mins for the Adonit Neo Duo to be fully charged.


How long will Adonit Neo Duo last on a full charge?

Continuous Use (Universal mode): 9 hrs
Continuous Use (Dedicated mode): 7 hrs


What is the material of the Adonit Neo Duo?

Aluminum + Pom Plastic.


What do different colors of LED light on the Adonit Neo Duo represent?

No light: Adonit Neo Duo has been powered off or fully charged.
Blue light turns on: Adonit Neo Duo is in Dedicated mode.
Green light turns on: Adonit Neo Duo is in Universal mode.
Red light turns on: Adonit Neo Duo is undercharging.


Does Adonit Neo Duo support tilt for shading?

No.


Does Adonit Neo Duo support pressure sensitivity?

No.


Does Adonit Neo Duo support palm rejection?

It does not support palm rejection when it is in greenlight mode, it only supports palm rejection in blue light mode.


Why can’t I use Adonit Neo Duo blue light mode on iPad Pro 2018?

Please try the following steps to solve the problem:

1. Make sure you have updated your iOS to version 12.2 or above, to check this, please go to iPad settings → General → Software.
2. Disconnect any digital pencils, such as Apple Pencil from your device.


Does Adonit Neo Duo have Bluetooth? Do I need to pair Adonit Neo Duo with any apps?

No, Adonit Neo Duo does not have Bluetooth, it can be used by simply pressing the button on the top of the stylus, there’s no need to pair it with any devices or Bluetooth.


Is the tip of Adonit Neo Duo replaceable?

Yes. The Adonit Neo Duo uses a spiral tip that can be replaced easily.


What is included in each box of Adonit Neo Duo?

Adonit Neo Duo Stylus *1
USB-C Cable *1
User Manual *1


How long does the warranty last on the Adonit Neo Duo?

We provide a one-year limited warranty.


Still have questions?

Email us at help@adonit.net and we’ll be glad to lend you a hand.