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Adonit Neo Pro Support

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Warranty | Return Policy


Download Adonit Neo Pro user guide here.


What are Adonit Neo Pro’s features?

Adonit Neo Pro can attach magnetically to the side of iPads, it supports wireless charging and palm rejection on newer iPads, which provides you amazing experiences for writing and drawing with perfect precision and imperceptible lag.


What devices does Adonit Neo Pro work with?

iPad Pro 11" (1st/2nd/3rd Gen)
iPad Pro 12.9" (3rd/4th/5th Gen)
iPad mini 6th
iPad Air (4th/5th Gen)


How to use Adonit Neo Pro?

Press the button for 3 seconds and the blue indicator light will immediately turns on. Press the switch again and the light will go off. In case of no operation for 5 minutes, the stylus will be automatically power off.


How do I use the special features of Adonit Neo Pro? (i.e palm rejection)

No need to set up on your device or apps.
As long as your device supports Adonit Neo Pro, it will support advanced features like palm rejection.
However, some apps may choose not to enable those active stylus features.


Why can’t I use Adonit Neo Pro on iPad Pro 2020?

Please try the following steps to solve the problem:

1. Make sure you have updated your iOS to version 12.2 or above, to check this, please go to iPad Settings → General → Software Update.
2. Disconnect any digital pencils, such as Apple Pencil from your device.


What are the specifications of the Adonit Neo Pro?

Dimensions: 167 mm * 9 mm
Item Weight: 12 g
Material: POM Plastic.


How long does it take to fully charge the Adonit Neo Pro ?

It takes 2hrs for the Adonit Neo Pro to be fully charged.


How long will Adonit Neo Pro last on a full charge?

9 hours.


How do I check how much power I have left on my Adonit Neo Pro?

To see how much charge your Adonit Neo Pro has left, check the batteries widget. Please also make sure that Bluetooth is turned on in Settings.


What do different colors of light on Adonit Neo Pro represent?

Red light on when the battery is low.
Green light on when the battery is fully charged. (Green light will turn off automatically after 30 seconds if the pen is fully charged)
Blue Light on while using.


Is the tip of Adonit Neo Pro replaceable?

Yes. The Adonit Neo Pro uses a spiral tip that can be replaced easily.


What is included in each box of Adonit Neo Pro?

Adonit Neo Pro x 1
User Manual x 1
Extra tips for Adonit Neo Pro *2


How long does the warranty last on the Adonit Neo Pro?

We provide a one-year limited warranty.


Still have questions?

Email us at help@adonit.net and we’ll be glad to lend you a hand.