I love my Neo Duo. It's a huge help as I've severe nerve damage and find it hard to hold the phone and type.
However I removed it from its carry sheath and I've lost the aluminum collar from the end of the stylus. Do you offer replacement collar parts and could this be under warranty possibly; the collar would need to be screwed on every few days as it worked loose from use.
The product is great. I would love a Dash 4 and eagerly await its re stocking.
Cheers
Ryk
On Thu, Mar 12, 2026 at 2:09 AM Adonit Customer Service wrote:
Hi Ryk,
I appreciate your transparency. But unfortunately we don't offer the aluminum collar, and the return must include all the parts. Thank you for your understanding.
Adonit Customer Service
My response
This response is unacceptable. A $55 tool falling apart in under 30 days is a manufacturing defect, not user
error.
The aluminum collar detached due to product failure.
Refusing to honor a return or warranty because the defective piece that fell off is missing is an absurd policy. I expect premium support for a premium price.
Escalate this ticket to a supervisor immediately. I expect either a full refund or a replacement. If this is not resolved, my next steps are filing a chargeback with my bank for defective merchandise and posting this exchange to public consumer protection boards.
Ryk
